FAQs
NES System Repair
Q: I tried to repair my NES system, but the screen still blinks, what do I do now?
A: Make sure you have cleaned your games with our Nintendo Game Cleaning Kit and have followed all the steps in our online repair guide very carefully. In many cases you will need to thoroughly clean your games as well as replace your 72 Pin Connector to get your games working 1st time everytime. We highly recommend using our game cleaning kit to clean your games. If you still have problems, contact us.
Q: I replaced my 72 pin connector, which fixed my unit for a short period of time, but now it isn't working again. What gives?
A:Make sure you have cleaned your games with our Nintendo Game Cleaning Kit and have followed all the steps in our online repair guide very carefully. If you use dirty games in a new connector, there is a good chance that you will reduce the effectiveness of the connector or even cause it to stop working all together. Don't worry though, replacing the connector is not expensive or time consuming, and we sell all the parts you need right here. Also, if you are sure to use clean games with a new connector, it will last a long time.
If you bought the connector from us, used games cleaned with our total repair or game cleaning kit, and the connector still stopped working visit our customer service page to submit a replacement request (if still under warranty).
Other System Repair
Q: What systems does your repair service cover? Can you fix my SNES or Nintendo DS?
A: Unfortunately, due to the design and typical problem areas with these systems, we have chosen not to offer repair services for the SNES, N64, Gamecube, Playstation, or Nintendo Gameboy systems. That is not to say these aren't ever worth repairing, as a matter of fact we offer repair products for many of the typical problems with these systems. The bottom line is that we are a small business with only a few repair personnel, and do not have the capacity at this time to staff, train, and support employees to offer a high quality repair service for the wide variety of issues that can afflict these systems. If you do have a problem with one of these systems, we encourage you to check out the appropriate system repair category or contact us if you still have questions.
Q: I get a gray picture full of static or perhaps swirls on my TV screen.
A: If you are using an RF adapter to connect your NES, SNES, SEGA, or N64 console to the TV, check the tiny channel setting switch on the back of the console. Make sure it is the same as the channel you have your TV set on (both either 3 or 4).
Q: I live outside of North America and have a video game system that was not made for play in the US or Canada. Will your games work on my system with my TV?
A: Not without a converter. The video output for TV differs between North America and some other parts of the world. US and Canada (and our games) use NTSC. In Europe, for example, it is PAL. You would need a converter to play our NTSC games on your PAL system.
Q: I live outside of the US and Canada. Will your power supplies work here?
A: If you live in Europe, not without a converter.
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